Thank you for choosing fauxmanepalace.org. To ensure your shopping experience is pleasant and smooth, please read our Returns and Exchanges Policy before purchasing.
- Return and exchange application time
Applications for returns and exchanges must be submitted within 14 days after receiving the goods.
After this period, we will not be able to accept return or exchange requests. - Return and exchange conditions
To ensure a smooth return or exchange, the product must meet the following conditions:
Unused: Wigs must be in their original condition, unwashed, uncut, and unstyled.
Complete packaging: including original packaging, labels, accessories and other complete items.
Resellable: The item remains resaleable. - Return and exchange process
Contact customer service email
Inform us of the order number, reason for return or exchange, and product information.
Submit a return request
After confirmation from customer service, the return address and operating instructions will be provided.
Send back merchandise
Please use a reliable logistics method to send it back and keep the tracking number for tracking.
Refund or exchange processing
Refunds or exchanges will be processed within 7 business days of receipt and inspection of the item.
Refunds will be returned to the original payment account; exchanges will be re-shipped after stock confirmation. - Refund instructions
If the product is inspected and does not meet the conditions for return or exchange, a full refund may not be available.
Shipping costs are usually borne by the customer, unless the reason for return is product quality problems or the wrong item was shipped.
After the refund is completed, the system will notify you via email. - Damaged or incorrect merchandise handling
If you receive damaged or wrong goods, please take photos and contact customer service within 24 hours.
We will provide you with a free exchange or full refund. - Special instructions
To ensure hygiene and safety, wigs are personal hair products and cannot be returned or exchanged after use.
We recommend carefully confirming size, style and color before purchasing, or contact customer service for advice.