Welcome to fauxmanepalace.org. In order to ensure that the wig you purchased arrives smoothly and safely, we have formulated the following shipping policy, please read it carefully before placing an order.
- Transportation scope
We currently ship mainly to customers in the United States.
For international customers (non-U.S.), please contact customer service to confirm delivery and understand possible additional shipping costs, tariffs, and import restrictions. - Logistics cooperation company
To ensure fast and safe delivery, we cooperate with the following logistics companies:
UPS (FedEx)
FedEx
USPS (United States Postal Service)
Note: Logistics selection will be displayed on the checkout page. You can choose standard or expedited service according to your needs. - Delivery time
Order processing time: Generally completed within 1–3 working days.
Shipping time (within the United States): Typically 3–7 business days, depending on your region and shipping method.
International Shipping: Shipping time is typically 7–21 business days depending on destination and may be affected by customs clearance, tariffs, or import policies.
During holidays or when inventory is tight, shipments may be delayed and we will notify you via email. - Import, export and tariff standards
Within the United States: No additional duties or import taxes are payable.
International customers: need to comply with the import and export policies of the destination country, which may incur customs duties, value-added tax or other charges.
Customers are responsible for paying import taxes and related fees, and it is recommended to understand local regulations before placing an order. - Delivery and tracking
Once the order is shipped, we will provide a tracking number via email.
You can use the logistics company’s official website to check the order status in real time.
If you find delivery delays or abnormalities, please contact customer service in time. - Delivery address requirements
Please ensure you provide an accurate and complete delivery address, including postal code and contact number.
Wrong addresses may result in delays or returns and we are not responsible for additional costs resulting from providing an incorrect address. - Packaging and safety
All wig products are packaged in moisture-proof and pressure-proof safety packaging to ensure that the products are intact during transportation.
For damaged or lost orders, please contact us within 24 hours after receipt and we will assist in processing the claim or reissue.