Welcome to the Frequently Asked Questions (FAQ) at fauxmanepalace.org
- How to place an order for wigs?
You can browse products through the website, select your favorite styles and colors, add them to your shopping cart and proceed to checkout. Supports multiple payment methods, including credit card, PayPal, etc. After completing payment, you will receive an order confirmation email. - Are your wigs human hair or synthetic hair?
We offer a wide selection of high quality human hair wigs and high quality synthetic hair wigs. The material type is indicated on each product page, and you can choose according to your needs. - How to determine the size and style of wig?
Size: Each wig product will provide cap size information. We recommend measuring your head circumference and referring to the size chart to choose the right size.
Style: You can refer to product pictures and videos, or contact our customer service for professional advice. - How long does it take to ship?
We typically process orders within 1–3 business days.
Shipping time within the United States is typically 3–7 business days, depending on your address and logistics company.
In the event of special holidays or tight inventory, delivery time may be extended. - Do you provide returns or exchanges?
You can apply for return or exchange within 14 days of receiving the goods.
Items must be in unused, original packaging and in resalable condition.
The refund will be returned to the payment account after inspection of the goods. - Is the wig easy to care for?
Human hair wigs can be washed, dried and styled just like natural hair.
Synthetic hair wigs have limited heat resistance, please follow product instructions and use appropriate heat tools.
We provide care guides and instructions to help extend the life of your wig. - Will the wig color be exactly the same as the picture?
Due to monitor settings, shooting light, etc., the color of the actual item may be slightly different from the picture, which is normal.